TERMS & CONDITIONS
Terms and Conditions of Bookings
1. General Requirements
Course participants must be at least 18 years of age or the booking must be made by acknowledgement and consent of parents or guardians.
2. Participation / Enrollment conﬁrmation
2.1. After booking, the participant is sent conﬁrmation (referred to below as “booking conﬁrmation”) by Singletrail of booking in the selected holidays or lesson. With receipt of the booking conﬁrmation by the participant, the contract takes effect.
2.2. An invoice is forwarded with the booking conﬁrmation, informing the participant of the payable fees, which include all services speciﬁed, indicating the payment deadline and the participant number.
2.3. In principle, consumers have a right to cancel. More information on the right to cancel is provided in the notice on the right to cancel at the end of the Terms and Conditions.
3. Prices and terms of payment
3.1. The price list for booking subject in effect at the time of enrollment is an integral part of the contract. Please refer to www.snowfamily.ch
3.2. The fee is payable in full to the SnowFamily Verbier at the payment deadline shown in the invoice. The payment date is deﬁned as the date at which the payment is credited to the SnowFamily Verbier account speciﬁed in the booking conﬁrmation. The money transfer must indicate the booking participant number.
3.3. All bank charges related to the payment of the booking fee shall be borne by the participant.
3.4. If the SnowFamily Verbier does not receive full payment of the booking fees by the due date, the participant will no longer be entitled to the services booked. In this case the SnowFamily Verbier is entitled to make the services available to other interested parties.
3.5. In case of non-attendance at the booked item, delayed arrival, early departure or withdrawal from the booked item, or any other absences (e.g. due to illness), there is no claim to reimbursement of the fees.
4. Changes to bookings
In exceptional cases participants may change the services booked in consultation with the SnowFamily Verbier. The ﬁrst change is free of charge. A fee of €60 is payable for each additional booking change.
5.1. The participant can cancel the booking subject to the following conditions.
In case of cancellation no later than four weeks prior to the start of the holidays or lesson, the SnowFamily Verbier will withhold an administrative fee of %35 but no less than CHF 60.
In case of cancellation no later than two weeks prior to the start of the lessons or holidays SnowFamily Verbier will withhold an amount equal to 50% of the total booking fee, but not less than the administrative fee of CHF 60.
In case of cancellation no later than one week prior to the start of the course, SnowFamily Verbier will withhold an amount equal to 100% of the course fee.
In case of withdrawal after the start of the course, SnowFamily Verbier will withhold 100% of the course fee.
The participant may submit evidence to show that it would be appropriate for a lesser amount to be withheld in an individual case.
5.3. The cancellation must be submitted in writing (or by e-mail) to SnowFamily Verbier using the contact addresses indicated in the booking conﬁrmation. The cancellation date is deﬁned as the date of receipt of the cancellation declaration at the contact address speciﬁed in the enrollment conﬁrmation.
6. Lesson size
6.1. In all lessons, the maximum participant number is 6, above 6 additional ski instructor or coach is required, or the lesson standard cannot be guaranteed
7.1. On request, the SnowFamily Verbier offers accommodation for rent. Any request for the booking of accommodation must be indicated when booking. Prior inspection of the accommodation is not possible.
7.2. The accommodation is rented only on a booking by booking basis. The date for moving into the accommodation is the booked arrival date, and the date for moving out is the booked departure date.
7.3. The participant is responsible for exercising due care in the accommodation and keeping it clean during the rental period. At the end of the rental period, the accommodation must be left in a clean and tidy state.
7.4. If the accommodation is in a guesthouse, a proper handover must take place at the beginning and end of the rental period between the course participant and a person authorized by the SnowFamily Verbier (inspection of the state of the rooms, inventory of equipment and other items, etc.).
7.5. Guests of the course participant are permitted to stay overnight only with the express permission of the SnowFamily Verbier.
7.6. Any violation of the landlord’s house rules will result in termination of the rental agreement without notice with no claim to replacement accommodation or reimbursement of rent paid.
7.7. All the accommodations are recommended by the SnowFamily Verbier, SnowFamily Verbier does not act as the landlord of the accommodation.
8. Responsibilities of participants
8.1. It is the responsibility of the participant to ensure at his/her own expense that his/her stay in Switzerland is in compliance with the law and that he/she is in possession of any required entry permit, residence permit or visa.
8.2. It is the sole responsibility of the participant to take out health insurance and accident, liability and personal property insurance. SnowFamily Verbier assumes no liability in this area.
8.3. Participants are obliged to comply with the lesson rules and booking rules applicable to the SnowFamily Verbier
9. Liability of the SnowFamily Verbier
9.1. SnowFamily Verbier is subject to liability – regardless of the legal cause – only in case of gross negligence or intent.
9.2. SnowFamily Verbier is also liable in case of ordinary negligence in case of damage resulting in death, injury or harm to health as well as damages for the culpable violation of a material contractual violation.
9.3. Any other contractual or tort claims of the course participant are explicitly precluded.
10. Force majeure
Neither SnowFamily Verbier nor its employees are liable for non-performance of contractual obligations or damages to the extent that they are caused by force majeure, in particular, avalanches, ﬁre, water, storm or other natural events, explosion, strike, war, civil unrest or other reasons outside the sphere of responsibility/inﬂuence of the SnowFamily Verbier
11. Privacy protection
SnowFamily Verbier collects, processes and uses the personal data of the participant both for the purpose of fulﬁlling the contract signed with the course participant and as permitted by law and under the terms of any signed declaration of consent in compliance with privacy protection laws.
12. Applicable law
These terms and conditions and all legal relations between the SnowFamily Verbier and the course participant are subject to the laws of the Federal Republic of Switzerland. The place of jurisdiction is Sion, Switzerland.
13. Severance clause
Should sections or individual formulations in these terms and conditions prove invalid or ineffective, this shall have no effect on the remaining sections and their validity. The ineffective provision shall be replaced by the legally admissible provision that most closely approximates the content and economic effect of the ineffective provision.
Notice of right to cancel and cancellation form
Consumers have a right to cancel in accordance with the following conditions. For this purpose, a consumer is defined as any natural person entering into a transaction for purposes not primarily related to commercial or self-employed activities:
A. Notice of right to cancel
Right to cancel
You have the right to cancel this contract within 5 days without giving reasons. The cancellation period is 5 days from the date on which you enter into the contract.
To exercise your right to cancel, you must send a clear declaration to us at:
(e.g. a letter, or e-mail) indicating your decision to cancel this contract.
To comply with the cancellation period, it is sufficient for you to send your notice of cancellation to us before the cancellation period expires.
Consequences of cancellation
If you cancel this contract, we are required to reimburse all payments that we have received from you, without delay and no later than 21 days from the date on which we receive notification of your cancellation of this contract. For the reimbursement, we use the same means of payment as in the original transaction unless we have expressly agreed to other arrangements with you. You will not be charged fees for this reimbursement under any circumstances.
If the delivery of services begins at your request during the cancellation period, you are required to pay us an appropriate amount corresponding to the portion of the services provided during the cancellation period as a percentage of the total contractually agreed services.
End of notice of right to cancel
Exclusion or early expiry of the right of cancellation:
The right to cancel will expire at an earlier date if we have provided the entire contractually agreed services and only began to provide services after you gave your express consent for services to begin and acknowledged that you would lose your right to cancel following complete performance of the contract by us.
B. Cancellation form
If you wish to cancel the contract, please complete this form and return it to us.
+ contact details
I/we (*) hereby cancel the contract entered into by me/us (*) on the purchase of the following goods (*)/ the performance of the following service (*)
Ordered on (*) _________ / received on (*) _________
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only in case of a notification on paper)
(*) Please delete non-applicable options